Well the resolution is that there is no resolution. I'm not very pleased about it either. I paid for Acrobat Pro XI and found and used the Sign function within that program and it worked wonderfully. There it is a menu item within the program and it is all integrated into the Acrobat XI, worked like a charm, but...ho ho wait it's only a teaser. You can only use it for a limited time and then it prompts you to "upgrade" to the pay version of Sign... okay so far I'm still onboard, because it worked from within the Acrobat Pro XI and saved me some steps over the other options that I had found. Pay $120 and presto now it doesn't work unless I switch from Acrobat Pro XI to the Acrobat DC for even more money. I had taunted this as a great solution to my boss, was allowed to purchase for the upgrade. I was on the verge of presenting this solution to a larger group but I am having to backpedal now. Does it still work? Well, yes, sort of, but not as originally described.

Why was this not made apparent BEFORE I was asked to pay for it. Why would a feature in a PAID Pro version of software work for "free" and then when you are forced to upgrade it ceases to function. A bait and switch scheme, misleading advertising and disingenuous marketing tactics. Every time I see that "Get Others To Sign" button in the menu I will be reminded of this experience.

Shame on you Adobe... Shame on you. Not to mention the 3 weeks of phone calls and frustration it took for me to be told that the functionality that I paid for in my Pro version of software would no longer work after I paid additional monies for it to work. If I want that feature to continue to work I need to upgrade another program.... There are certainly other options for working with PDF's and I will be rethinking my longtime allegiance to Adobe Acrobat. Adobe has set the bar to a new LOW in customer support. Dear Adobe, Your Session Has Timed Out.

S

shiasta02478209754

Participant

I just ran across this after the same story as aqua_man. Fortunately the Acrobat XI came with a scanner, so it was "free". Then I also found the sign functionality after having used other services that also did not work. Oh well, bye bye Adobe. You are not even the best pdf solution out there, and this "no solution" just corroborates that. Thanks for wasting a couple hours of my time, I guess I'm fortunate in this. Sorry aqua_man, some companies just don't five a duck.