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L
loyal_brain9452
Participant
May 2, 2025
Question

Adobe Sign Text Field reset font settings back to Auto after sending

  • May 2, 2025
  • 1 reply
  • 623 views

Hello,

 

I have a strange occurrence with Adobe Sign recently. I added some text fields to a template I wanted to use to gather some survey responses. I made sure all of the text fields were set to a specific font type and size 16, I also made sure to enable "Mutli-Line text" for all text fields. Same day, I sent the survey to various emails to retrieve responses back.

 

On April 22nd, I recieved some responses back and the format looked completely fine. However, this is where the issue started...after April 23rd I received more responses, but the text fields were all different sizes and ever since the 23rd, all my other surveys came back with this same issue with the text field. Some responses were kind of normal text size if they didn't type a lot, but other longer responses were extremely tiny and almost impossible to read without zooming in at 200%.

 

I don't know how this happened since I sent all the surveys on the same day with the exact same template. Has anyone ran into this issue before? I need to create future surveys and CANNOT have this happen again.

 

I appreciate any insight on this. Thank you!

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 5, 2025

Hi loyal_brain9452,

 

Thank you for reaching out.

 

Please let us know if you send the survey form individually to multiple users. We would also appreciate it if you could share the steps you take.

Also, could you share a screenshot of how the form appears differently? Are you opening the completed form?

We will get this checked.

 

Thanks,

Meenakshi

L
loyal_brain9452Author
Participant
May 7, 2025

Hi Meenakshi Negi,

 

Thanks for the response. I send it individually to multiple users and their managers to fill out the forms. Its a template that is reused. So I sign in, navigate to the template that I want to use:

 

 

 

 

 

 

 

 

Then I just enter the emails of the users that need to fill out the form and send it to them:

 

 

I've been using this same template for all the users and the responses I received back were fine until after April 22nd, then the responses are all really tiny. Just to show, here is a comparison of the responses (I crossed out the text for confidential reasons) but you can see the text is way smaller on the forms that came after the 22nd:

Before April 23rd:

After April 22nd:

Hope this helps to figure this out, why it occurred? - Thank you!

 

L
loyal_brain9452Author
Participant
May 7, 2025

Sorry Meenakshi Negi,

 

The last 2 images got messed up, it should be like this:

Before April 23rd:

After April 22nd:

 

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