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Participant
August 26, 2021
Question

Adobe Sign Trial Your license allows a maximum of 1 active users and your account currently has 1.

  • August 26, 2021
  • 1 reply
  • 340 views

I recently signed up for a 14-day trial of Adobe Sign Enterprise and am trying to add users from my organization but receive the following notice when adding users: "Your license allows a maximum of 1 active users and your account currently has 1."  Because I started my trial yesterday, and due to other pressing priorities, I have less time to research this than normal, so any input or suggestions are appreciated.  Thanks in advance!

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1 reply

Participant
August 26, 2021

In short, the documentation appears to show 10 active user licenses in trials for Adobe Sign Enterprise.  When I go into "Users" it shows that I have a maximum of 1 active users.  What do I need to do to get the 10 active user licenses that are shown in the documentation?