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N
neild81827200
Participant
October 20, 2017
Question

Adobe Sign - Unable to cancel an agreement

  • October 20, 2017
  • 1 reply
  • 761 views

Hi,

I have a document in 'Out for Signature' which I need to cancel. I have followed the simple steps to cancel an agreement however I get an error message as follows:

---

Failed to cancel agreement: Quote for xxxxx

Error:Unhandled Error: 171019165635414.app-b1

---

I get emails saying it's been cancelled but the document is still showing in 'Out for Signature'

Help!

Thanks

Neil

This topic has been closed for replies.

1 reply

S
SimonATS
Legend
October 24, 2017

clearing the browsers cookies cache and restarting the browser and trying the operation again should be tried first in such cases.

N
neild81827200Author
Participant
October 24, 2017

Hi Simon,

I've tried all of that. I've deleted other agreements that needed cancelling and they have successfully disappeared from view, it's just this one agreement that remains with that same 'Unhandled error' message.

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