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David_Simonsen4890
Participant
Oct 26, 2025 4:59 AM UTC
Answered

adobe sign unavailable

Can you assist on why when I go to create a template it says sign is temporarily unavailable. Thanks, 

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Oct 31, 2025 10:17 PM UTC

Hi David_Simonsen4890,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked your account using the email address provided on this community page. The account shows as inactive. 

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO. 

 

Let us know if you need help.

 

Thanks,

Meenakshi

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4 replies

justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Oct 26, 2025 8:17 AM UTC

@David_Simonsen4890 According to Adobe Status, https://status.adobe.com/cloud/document_cloud#/ it seems it is available. Although it was down from October 19 to 20th, I would clear your history, cookies and cached files on your web browser. Then sign back in with the same Adobe ID.

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David_Simonsen4890Author
Participant
Oct 26, 2025 8:06 PM UTC

did this even used a different browser and got the same message that it's unavailable. 

 

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