Adobe Sign Undeliverable

Question

I have a document that needs a signature from someone within my company. The recipient is to sign and verify/date it. After clicking send I receive a "transfer: delivered" message followed almost immediately by "transfer: undeliverable" and the recipient does not receive the document. I have confirmed I can email the recipient normally, and the recipient is able to email me. I have also tried sending documents to others within my company and they are receiving them.

Meenakshi_Negi · Answer

Hi Erika35852560ih6p,

Thank you for reaching out, and sorry about the trouble caused.

As mentioned, the email shows as delivered on your end. However, it was not received on the user's end. Is that correct?

Please ask the recipient to ensure that the email is in the spam or trash folder. Also, confirm if the recipient is checking the inbox for the same email to which the document is sent.

Please check if you have sent the email on the correct email address. Also, check if the email address used is personal or the provided by the organization.

Would like to know if this is the first time you are sending document to this recipient? Or this behavior started recently.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded