Adobe Sign URL in IFrame fails to connect

Question

I have a .net razor pages web app that uses blazor components. I have a blazor component that renders a dialog. Inside that dialog, I have an iFrame that connects to the adobe sign url. For some documents or users, I get the following error: auth.services.adobe.com refused to connect and when I run the developer tool it says X-Frame-Options set to deny. Why would this happen when loading some signing urls and not others? Does anyone know what the problem is?

Meenakshi_Negi · Answer

Hi FCCC325749331z4b,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4hTHwgi.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4hQaApa.

Thanks,

Meenakshi

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