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ankitg43512858
ankitg43512858
Participant
July 17, 2017
Answered

Adobe Sign was unable to convert your document because it is password protected

  • July 17, 2017
  • 3 replies
  • 1175 views

I am trying to send a password protected document for sign and getting below error

"

null : 400 : {"code":"DOC_CONVERSION_FAILED_PASSWORD_PROTECTED","message":"Adobe Sign was unable to convert your document because it is password protected"}"

How can I send a password protected document for sign.   Need help.

Appreciate you help in advance,.

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Correct answer MichaelKazlow

You need to set the password protection within Adobe Sign. The password protected document (pdf) is encrypted and Adobe sign unable to see what is in the file to process it for signing.

3 replies

MichaelKazlow
MichaelKazlowCorrect answer
Legend
July 18, 2017

You need to set the password protection within Adobe Sign. The password protected document (pdf) is encrypted and Adobe sign unable to see what is in the file to process it for signing.

ankitg43512858
ankitg43512858Author
Participant
July 19, 2017

you may set password to agreement template under agreement security option,

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