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Berman777
Berman777
Participant
May 20, 2016
Answered

Adobe sign was unable to create your agreement because the document was not thumbnailed

  • May 20, 2016
  • 5 replies
  • 4278 views

Unable to send document to be signed.  This is the error message I'm receiving:

Adobe sign was unable to create your agreement because the document was not thumb nailed

Can anyone help? 

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Mine started working as well.

    Seems like it's a widespread server side issue


    Hi All,

    On August 18th, 2017, Adobe Sign experienced a 63 minute period of elevated errors due to a problem with our rasterization system. The incident began at 9:27 AM PT when the temporary directories associated with these rasterization servers started running out of inodes. As a result, rasterization failed, and customers were impacted when creating or fetching documents. The servers were rebooted and service was restored at 10:30AM PT. The root cause of the problem was a bug introduced in the 9.1 release with changes to the rasterization process. The bug is scheduled to be fixed in the next service update and as an interim measure, an automated clean-up script has been deployed to manage the inode consumption. In addition, new alarms have been added to look for inode exhaustion.

    We appreciate your business and sincerely apologize for any inconvenience this may have caused.

    Let us know if you need any help.

    Regards,

    Meenakshi

    5 replies

    D
    default1wkpt7fahxv8
    Participant
    July 15, 2021

    We faced the same issue again last week two. Lasted for a few days, where Adobe would give us this error, then went away again without us ever changing any of our systems. The same files that would cause this issue last week works fine now, when we call the same APIs. 

    A
    alan_nm
    Participant
    July 14, 2020

    Hi there,

     

    I am having this issue again now. It is exactly the same. Is Adobe experiencing errors same as three years ago?

      O
      OgechiOA
      Participant
      April 23, 2020

      I'm receiving this same issue on a document that i'm trying to send for signature.  

      sarahh86047555
      sarahh86047555
      Participant
      August 18, 2017

      SAME PROBLEM HERE, AND NOW ON HOLD FOR THE PAST 20 MINUTES WAITING TO SPEAK TO A HUMAN...CUSTOMERS WAITING...

      B
      brettef65697770
      Participating Frequently
      August 18, 2017

      mine just worked, hopefully they've corrected whatever the issue and all of yours go as well

      B
      billb98137782
      Participating Frequently
      August 18, 2017

      Did you get an answer to this?  I have the same error

      J
      jlbcl
      Participant
      August 18, 2017

      Same. I tried different docs, pdfs, etc. and I get the same error.

      Hopefully someone can help

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