Adobe Sign Widget (Embedded Form) Not Loading Properly in Google Chrome

Question

I have an embedded form that is not loading properly for some users in Google Chrome. The fields appear but none of the rest of the form, so it's impossible for the recipient to know how to complete the form. I had a user report the problem, and I'm able to reproduce it in Google Chrome Version 72.0.3626.119 (Official Build) (64-bit). It appears to work fine in Firefox v65.0.1 (64-bit), and I've had other users able to complete the form using Safari, Internet Explorer, and, supposedly, Chrome per the site's access logs. Makes me think there is a setting or something else in Chrome that would cause this result.

Any ideas?

Meenakshi_Negi · Accepted Answer

Hi Seeker,

Sorry for the delay in response.

As you have mentioned the issue occurs with the widgets while opening them on Google Chrome.

Try the workaround provided below and check if that works.

You will need to make changes on the document so that it will be rendered properly.

Please add the shard(.na1) in the widget URL.

Let us know how it goes.

Feel free to update the thread if the issue persists.

Regards,

Meenakshi

seeker2734 · Answer

One additional piece of information: I now have a user that says the same problem is appearing in Safari. He had completed the form by guessing what each field was.

I can confirm that the same problem also appears using the Safari browser. Appending ".na1" to the appendix does not appear to solve the problem in the safari browser either.

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