Adobe Sign within Adobe Acrobat Pro DC - Agreement Creation Quota of the User is Exhausted

Question

I just upgraded through my employer to Adobe Acrobat Pro DC to take advantage of the Adobe Sign Features.  I used them through the free version no problem.  However, since upgrading, I cannot send any documents through Adobe Sign.  I removed the original Adobe Reader from my PC and verified I have the service as indicated in the picture attached.  I rebooted, but cannot get past this screen.

Meenakshi_Negi · Answer

Hello!

Thank you for reaching out and sorry for the delay in response.

As you have mentioned above, you are receiving the error message when trying to send a document for signatures.

We have checked your account using the email address used to sign in to the community.

You are using the Acrobat Pro DC as a part of the End term license agreement provided by your organization. Recently, Adobe Sign individual has been removed from the Acrobat Pro DC in ETLA offers. In this case, we suggest you reach out to your IT administrator at your organization to check if they can provide you access to the Adobe Sign enterprise.

For more information, please refer to this help document: https://its.unc.edu/wp-content/uploads/sites/337/2020/06/FAQ-RemoveSignIndividual-6.4.2020-External.pdf.

Let us know if you have any questions.

Thanks,

Meenakshi

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