Adobe Template Documents Encryption?

Question

I want to retrieve template documents using Adobe Rest APIs in my Ruby on Rails Application. I am able to retrieve the documents but I am unable to fill the pdf with its field forms. After retrieving the documents I found that there is an encryption for these documents(1st image: template document encryption info, 2nd image: before uploading to adobe templates).

How to remove this encryption? If not possible then is there any rest APIs for filling these documents with field forms and appropriate values (preferably using JSON file)? I looked into the Document generation API in Adobe PDF services but I can use only docs for that API not PDFs.

Meenakshi_Negi · Answer

Hi pushkaran31816560nz45,

Thank you for reaching out, and sorry about the delay in response.

As you have a question related to integration, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. If you are using the Adobe Sign Enterprise plan. You may contact them using the steps indicated in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

You may also refer to the information provided in the following help document: https://helpx.adobe.com/sign/integrations/home.html. Check if that helps.

Thanks,

Meenakshi

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