Hi, It appears to be that we don't have this option in our account. Steps to recreate the issue:Login to account.Head over to Account >> API. I can only see two options in the side-bar menu:API Information.API Request Log. What could be the reason? and how can we create application.

M

matthewi23546903

Participant

Answered

Adobesign API : create an app - is not available.

Forum|Forum|3 years ago
January 17, 2023
3 replies
954 views

Hi, It appears to be that we don't have this option in our account.

Steps to recreate the issue:

Login to account.
Head over to Account >> API.

I can only see two options in the side-bar menu:

API Information.
API Request Log.

What could be the reason? and how can we create application.

Product information

This topic has been closed for replies.

Correct answer matthewi23546903

Issue resolved.

S

Sales21775994l0w8

Participant

Hi Matthew,

We also face the same problem. There are only two options available in the left side menu.

There is no option "API Application" to create an application.

API Information
API Request Log

Kindly let us know how did you get the issue resolved?

Meenakshi_Negi

Legend

Hi Sales21775994l0w8,

Thank you for reaching out.

We have checked that you are using the Acrobat Sign Team account. The integration feature is not available with the Acrobat Sign Team account.

If you are using the Acrobat Sign Developer service and have questions related to integration, the experts can best answer them. With the developer account, you may contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Or, if you have an Acrobat Sign Enterprise plan, please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

Thanks,

Meenakshi

M

matthewi23546903AuthorCorrect answer

Participant

Issue resolved.

A

Angelo33576551kjz1

Participant

I just wanted to follow up... have the same issue

Meenakshi_Negi

Legend

Hi Angelo33576551kjz1,

Thank you for reaching out, and sorry about the trouble caused.

We have checked your account and see that you are using the Adobe Teams service plan. The integration feature is available with the Enterprise service plan.

If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4hbYzua.

Let us know if you have any questions.

Thanks,

Meenakshi

M

matthewi23546903Author

Participant

Just wanted to follow-up. If anyone from Adobe team can help us with this

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