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January 31, 2022
Question

AdobeSign Reminder Emails Going to Recipients When They Are Not the Current Signer

  • January 31, 2022
  • 0 replies
  • 201 views

I have a Sender who has created contracts to be signed by a Manager before the employee. So Signer 1 = Manager, Signer 2 = Employee.

 

We set up a Workflow template for this process. In the workflow, emails are set to be sent to recipients ONLY when a contract is signed, or when it is cancelled. The Sender sets Reminders on her Workflow contracts to send "every day" that the contract sits in someone's box before being signed.

 

We now have Employee signers (Signer 2) who are getting "Reminder" emails even though the contract is waiting for the Manager (Signer 1) to sign.

 

The only other place that the Employee's email is entered in Workflow is in the cc box of the Workflow tempate. 

 

Why would the Employees be getting reminder emails if it is not their turn to sign the document, and the document is not waiting for them in their inbox?

 

Also, is there a way for us to tell if the Sender sent the contracts using the Workflow template, or accidentally sent it from the "Library" on the dashboard? 

 

Thanks.

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