After renewing the plan not receiving 2nd email notification

We have an Adobe Sign account for our business to send project forms.  The account is set up with one email and we were able to receive the signed notifications at that email address and our generic email box or  2nd email.  Last week one of the reps renewed or reinstated our same Adobe sign account but I am no longer receiving the 2nd email notification.  I have spent hours on chat which is worthless trying to determine why this is.  I cannot obtain an answer.  My instinct is that the rep enrolled us in an incorrect Adobe sign plan without asking which plan or that Adobe changed the sign plan to only allow one signer and didnt' explain that prior to my renewing.  I just want to know what happened and how to received the 2nd email notification