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Participant
August 6, 2024
Question

After saving a certified copy Adobe needs to be restarted

  • August 6, 2024
  • 2 replies
  • 885 views

I have an issue that is two part. 


First, if a document is signed and saved as a certified copy the application freezes and I cannot click or use any other functions, a ping sound can be heard when I click, as if a dialogue window is open - no window is displayed. I cannot use any functions or open another document until I hard close acrobat from task manager and restart it manually. It appears the document is saved locally when I restart the application but this makes signing documents incredible inefficient since I need to restart every time I sign and save a read only copy.

 

Secondly, if I open the signed document and try to save a certified copy again I get  the "an error occured while uploading" message.

 

I have updated acrobat, reinstalled and also tried disabling protected mode already. Kindly advise how to fix this very annoying issue.

This topic has been closed for replies.

2 replies

Participant
September 24, 2024

This happened for me as well!

Meenakshi_Negi
Legend
September 6, 2024

Hi Kyle3781272133tz,

 

Thank you for reaching out. 

 

Please let us know if you are signing the document via the Fill & Sign tool and then trying to save it as a certified copy. If yes, the file is saved in the Archived folder in Acrobat Sign.

 

Could you please confirm if you are trying to save that PDF locally when the issue occurs? It would be helpful if you could share the screen recording. Share the Acrobat and OS version number in use.

 

Thanks,

Meenakshi

 

Participant
September 26, 2024

Yes, this is happening to me as well.

 

Meenakshi_Negi
Legend
September 30, 2024

Hi Stacy11 and MariahJeffries,

 

Thank you for reaching out. 

 

Could you please share more information about the issue? Please confirm if you are trying to save that PDF locally when the issue occurs. It would be helpful if you could share the screen recording. 

Share the Acrobat and OS version number in use. 

 

Thanks,

Meenakshi