Curious what happens when someone sends an agreement via Adobe Acrobat sign to your old address after you've changed it. Does Adobe track your previous emails and re-route it to the new email address somehow? This would be for a Federated ID account.
Hi genaetjenkins,
Thank you for reaching out.
If you have changed the Acrobat Sign account's email address and a document is sent to your old email address, it will be received at the same old email address. A new free account will be created under the old email address. It will not reroute automatically to your new email address account.
When you change the email address for the current account, only the email address used for that account changes. You will need to ask the user to send the agreement to your new email address.
Let us know if you have any questions.
Thanks,
Meenakshi
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