An email invitation is sent to the New user

Question

I'm experiencing an issue in Salesforce where a user activates their account by opening an email invitation, but their account status remains as "Created" instead of changing to "Active." Additionally, the "Adobe Acrobat Sign Email Verified" checkbox is still unchecked.

Meenakshi_Negi · Answer

Hi Ashish370017909874,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Acrobat Sign Developer service, so we are moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to Salesforce integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/41luKjx. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded