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Dinh_Tran1568
Participant
October 15, 2024
Question

Android App 5.0.3

  • October 15, 2024
  • 1 reply
  • 275 views

I have been using the Adobe Sign app on my Samsung Galaxy tab to let clients sign agreements in person using the tablet's large screen and stylus instead of their own small phones. However, the recent updates have messed up the flow. The app keeps crashing or does not do anything when clicking on the signature field. Have not been able to use the tab for the "Host Sign" feature.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
February 25, 2025

Hi Dinh_Tran1568,

 

Thank you for reaching out.

 

Hope the issue has been resolved. Please ensure that the application is updated to the latest version. Ensure that you use the steps as suggested in the following help document: https://adobe.ly/41vGEZx. 

If the issue still occurs, let us know.

 

Thanks,

Meenakshi

D
Dinh_Tran1568Author
Participant
February 25, 2025

Good morning,

My Adobe Sign is on version 5.0.5 already, but the issue still persists.
When I open an agreement in "Host Sign" mode and click on the signature
field, the app does not show me the screen to sign the agreement. Please
see the attached screenshots.

*Dinh Tran *| *Principal Attorney*
*Queen City Immigration Law*

Meenakshi_Negi
Meenakshi_Negi
Legend
May 9, 2025

Hi Dinh_Tran1568 ,

 

Sorry about the delay in getting back to you.

 

We did try to replicate the behavior. It works fine on our end. Please update the application to the latest version and see if the issue still occurs. If the problem persists, share the current Acrobat Sign and OS version on your Android tablet.

Try reinstalling the application once and rebooting the device.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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