Apostrophe (') in Drop-down Value Getting Converted to ' in Adobe Sign Webform

Question

Hi Adobe Community,I'm facing an issue with a drop-down field in an Adobe Sign Webform.When I enter a value like I don't know in the drop-down list, the selected value is later displayed in the pdf as I don&#39;t know.I typed the value directly into the drop-down options (not copied from anywhere), but the apostrophe (') is still being converted to its HTML entity (&#39;) in the output (e.g., PDF).This affects how the data looks and can be confusing to end users or downstream systems.My questions:Is there a way to prevent Adobe Sign from encoding apostrophes in drop-down field values?Can we force plain-text rendering of such values in the final document or exported data?Has anyone else faced this, and how did you resolve or work around it?Any guidance would be appreciated.I have attached the webform drop down as well as the pdf document value.Thanks in advance!Best regards,Sreejesh

Meenakshi Negi · Accepted Answer

Hi sreejesh_5190,

Thank you for reaching out, and sorry about the trouble caused.

It seems to be an issue with HTML character encoding. It depends on how the form field options are added to the drop-down list.

How did you add the form field? If you can provide more information on how the form is created, we can determine if there is a workaround available for this.

We have checked that you are using the Acrobat Sign Developer service. With the developer account, you may also contact the pre-sales team. They can provide pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/4ftZfe0. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Thanks,

Meenakshi

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