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tristens67147964
tristens67147964
Participant
Jan 31, 2016 4:53 PM UTC
Answered

Asking for unnecessary signature

All of a sudden when I send a form to be signed it is inputting a signature field where I haven't put one in. In other words, its asking my customers for an additional signature where I never asked for one on a second page to the document which I never created. What do I do?

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Rijul Raj KhuranaCorrect answer
Inspiring
Feb 21, 2016 8:47 AM UTC

Hello Tristen,

If you don't want the signer to sign the document, then we do have a feature as Approver and if you are having a business level plan, then under Send tab, when you have entered email address, you can click the Pen icon and change it to checkmark.

Regards,

-Rijul

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3 replies

Rijul Raj Khurana
Inspiring
Feb 1, 2016 5:28 AM UTC

Hello Tristen,

If it's a document you are sending out for signature, then did you place a signature field for your signer in it? If not, then E-Sign will automatically place the signature block at the bottom of it.

Let me know if that helps.

Regards,

-Rijul

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tristens67147964
tristens67147964Author
Participant
Feb 1, 2016 5:45 AM UTC

Thank you Rijul. No I didn't, as I don't need an actual signature, only a box checked. Is there a way to shut this feature off so it doesn't automatically insert a signature box?

Thank you,

Tristen Smith

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Rijul Raj KhuranaCorrect answer
Inspiring
Feb 21, 2016 8:47 AM UTC

Hello Tristen,

If you don't want the signer to sign the document, then we do have a feature as Approver and if you are having a business level plan, then under Send tab, when you have entered email address, you can click the Pen icon and change it to checkmark.

Regards,

-Rijul

Translate
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