Attachment in send out document

Question

I have a document that required to be attached to my template. The attachment disappers once I sent it out for document sign.

I can see the content of my attachment is embedded on the last page in the sent out template. Is there a way my attached document can stay as attachment in the sent out email insted embedded in the template? We do not want the content of the attachment embedded on the template since we will need submit it to the 3rd party company after all internal participants have signed it.

Please kindly advise.

Thank you.

Meenakshi_Negi · Answer

Hi Wai Tze5ED3,

Thank you for reaching out.

This is the designed behavior. When you upload the document to Acrobat Sign, it removes any attachments to the document.

However, you may use the File Attachment field to add the attachment to the document sent for signature.

The option "File attachment" is available under More options on the Preview & Add Signature page. However, the feature is not available with all the Acrobat Sign accounts.

For more information on the field type in Acrobat Sign, refer to the following help document: https://helpx.adobe.com/sign/using/field-types.html.

Let us know if you have any questions.

Thanks,

Meenakshi

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