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riche14351392
riche14351392
Participant
December 12, 2016
Question

attachment pdf documents no longer go to the CC person (signed and unsigned)

  • December 12, 2016
  • 1 reply
  • 668 views

when the email from the person signing document.  I can view the attached document on the reply to account but the person in the Carbon Copy CC of the email is not getting that same pdf attachment.   Thursday 12/8 and prior the attachments always happened correctly.   Starting Friday 12/9/2016 the attachments stopped.   The account set up did not change.  The attach a PDF is checked and always has been.

This topic has been closed for replies.

1 reply

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
December 13, 2016

Hi Rich,

Can you please send a personal message to me with you Adobe Sign login email so that we can debug and try to help you with a solution?

Thanks

Sameer Puri

riche14351392
riche14351392Author
Participant
December 13, 2016

Hi  Sameer

You can contact me here or  [Contact number removed. Please do not share your personal details on forum]

Thanks

Richard

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