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riche14351392
Participant
Dec 12, 2016 8:03 PM UTC
Question

attachment pdf documents no longer go to the CC person (signed and unsigned)

when the email from the person signing document.  I can view the attached document on the reply to account but the person in the Carbon Copy CC of the email is not getting that same pdf attachment.   Thursday 12/8 and prior the attachments always happened correctly.   Starting Friday 12/9/2016 the attachments stopped.   The account set up did not change.  The attach a PDF is checked and always has been.

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2 replies

sameer_puri
Adobe Employee
Adobe Employee
Dec 13, 2016 2:58 PM UTC

Hi Rich,

Can you please send a personal message to me with you Adobe Sign login email so that we can debug and try to help you with a solution?

Thanks

Sameer Puri

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riche14351392
Participant
Dec 13, 2016 3:35 PM UTC

Hi  Sameer

You can contact me here or  [Contact number removed. Please do not share your personal details on forum]

Thanks

Richard

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