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Participant
April 22, 2015
Answered

Attachments disappear after EchoSign process completed.

  • April 22, 2015
  • 1 reply
  • 747 views

I have attachments in my PDF that need to be signed, however, when going through the EchoSign process the attachments are removed. It is impossible to attach files after EchoSign certification. How can I keep my files attached and still signed through EchoSign?

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Correct answer SimonATS

That is the intended behaviour. ESign services don't support PDF attachements. To include them you need to upload these attachments along with the main PDF when creating an agreement.

They will get converted to PDF and they will becomes part of the main pdf as well once processed.

The reasoning is that if attachments were allowed, eSign services (formerly Echosign) would not be able to diplay these attachments during signing. So a signer would run the risk to sign unseen attachments.

1 reply

SimonATSCorrect answer
Legend
April 23, 2015

That is the intended behaviour. ESign services don't support PDF attachements. To include them you need to upload these attachments along with the main PDF when creating an agreement.

They will get converted to PDF and they will becomes part of the main pdf as well once processed.

The reasoning is that if attachments were allowed, eSign services (formerly Echosign) would not be able to diplay these attachments during signing. So a signer would run the risk to sign unseen attachments.