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Tauseef33574141cj4s
Participant
August 15, 2026
Answered

Authentication failed

  • August 15, 2026
  • 1 reply
  • 38 views

Hi,

 

I am unable to open acrobat sign to see clients signed docs. Also, when I try to send docs for e-signature is authentication failed. What do i need to do?

 

    Correct answer Meenakshi Negi

    Hi Tauseef33574141cj4s,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked your account associated with the email linked to your community profile, and it appears to be active and functioning properly. There was a recent outage that may have caused the issue you encountered, but it has now been resolved. Please check whether you can access your account now or if you are still experiencing the same problem.


    Let us know how it goes.


    Thanks,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    August 17, 2026

    Hi Tauseef33574141cj4s,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked your account associated with the email linked to your community profile, and it appears to be active and functioning properly. There was a recent outage that may have caused the issue you encountered, but it has now been resolved. Please check whether you can access your account now or if you are still experiencing the same problem.


    Let us know how it goes.


    Thanks,

    Meenakshi

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