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wise_Sunbeam6495
Participant
October 21, 2025
Question

Authentication failed message for ESign

  • October 21, 2025
  • 1 reply
  • 74 views

Hi there- I am receiving the authentication failed error message.  I went back into my admin account and cannot find the "users" to reset or remove and re input.  Can you help me?

 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 23, 2025

Hi wise_Sunbeam6495,

 

Thank you for reaching out, and sorry about the trouble caused.

 

We checked your account, and it shows as inactive. Please try to contact the support team, as they can help you activate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/4nvcptK. 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

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