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Participant
August 7, 2025
Answered

Auto sizing malfunction in multi-line text fields

  • August 7, 2025
  • 4 replies
  • 1420 views

I have a number of text fields that are multi-line data entry with the text size set to auto. These have been working beautifully until recently. Now, instead of autosizing the text over multiple lines to fill the space reasonably, the text gets squooshed and shrunk to fit on a single line that is far too small to read. I've tried toggling various features off and back on. I even tried creating a new template today in case it was simply a glitch with using old templates. Still getting the same issue. Is there a way to fix this?

 

I'm attaching screenshots from the authoring environment, signing environment, and completed agreement. For reference, the filler text I used for this sample is 102 words. 711 characters (including spaces).

Correct answer Meenakshi Negi

Hi default0nsluuihp56o,

 

Thank you for reaching out.

 

We have checked that you are using the Adobe Sign Enterprise plan. If you are still experiencing this issue, please get in touch with our Adobe Sign Enterprise support team, where the experts can check and best answer it. You may contact them using the steps in the following help document: https://adobe.ly/3JotW8f.

 

Let us know if you experience any issues; we are here to help.

 

Thanks,

Meenakshi

4 replies

Participating Frequently
September 25, 2025

I have the same issue. Is there a fix?

Meenakshi Negi
Community Manager
Community Manager
September 25, 2025

Hi Alyssa28016419egdn,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please let us know if the issue occurs while the recipient fills the form or when the document is completed. Could you please share more information on what happens?

 

Thanks,

Meenakshi

Participating Frequently
September 26, 2025

It's when a recipient submits the completed form. It looks normal when typing but small when final PDF received. I attached screenshots of settings, fields when complete and while filling out the form.

Participant
August 29, 2025

We are having this problem with one of our templates. Is there a fix scheduled, or should I get in touch with support? 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
September 1, 2025

Hi default0nsluuihp56o,

 

Thank you for reaching out.

 

We have checked that you are using the Adobe Sign Enterprise plan. If you are still experiencing this issue, please get in touch with our Adobe Sign Enterprise support team, where the experts can check and best answer it. You may contact them using the steps in the following help document: https://adobe.ly/3JotW8f.

 

Let us know if you experience any issues; we are here to help.

 

Thanks,

Meenakshi

Participant
August 14, 2025

Hi, adding on that I have the exact same problem right now. 

Meenakshi Negi
Community Manager
Community Manager
August 15, 2025

Hi hong_yu_0506,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Could you please confirm the email address used for the account in the private message? You may send a private message using the envelope icon at the top right corner of this community page.

 

Thanks,

Meenakshi

 

Meenakshi Negi
Community Manager
Community Manager
August 7, 2025

Hi KarisHerch,

 

Thank you for reaching out, and sorry about the trouble caused.

 

This seems to be weird behavior and needs to be checked. We have checked that you are using the Adobe Sign Enterprise plan. Please get in touch with our Adobe Sign Enterprise support team, where the experts can check and best answer it. You may contact them using the steps in the following help document: https://adobe.ly/3JotW8f.

 

Let us know if you experience any issues; we are here to help.

 

Thanks,

Meenakshi

Participant
August 14, 2025

Thank you, Meenakshi Negi! I've asked one of our system admins to submit a support request for this.