Automated confirmation email from Adobe Sign has random person's name in the subject line

Question

Used Adobe Sign to send a document to two individuals. I received a confirmation from Adobe, and the subject line reads, "Dan Smyczek '10 Memorial Fund Agreement has been sent out for signature to bobsmyczek@gmail.com and Marcus Goncalves". I HAVE NO IDEA WHO MARCUS GONCALVES IS. He is neither of the intended signers, and no one that I work with. When I go into Adobe and look at the email, it shows that the doc was sent to the two correct recipients, and there is no mention of Marcus Goncalves. Does anyone know how this might have happened?

Meenakshi_Negi · Answer

Hi Advancement29860803kixp,

Thank you for reaching out.

This seems to be the issue at the recipient's end. The recipient for whom it shows is Marcus Goncalves, the account name of that user is set as that.

We can check if you can share the email address privately. Or you may ask the user to check the name set on his Acrobat Sign profile.

Let us know if you have any questions.

Thanks,

Meenakshi

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