Break Down in Communication

I had a call from yourselves and I need to speak with someone from that department as I am not receiving your email to sign the document. I am a small business waiting for a loan from HSBC and you are sending the email to the wrong address and not this one. Can someone call me from the number 0203 960 5080 so I can tell them that because of Adobe sending the form to the wrong email address I cannot manage my business. Tiffany.