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Participant
December 13, 2024
Question

Bulk send: Adobe is not accepting the Recipient Type

  • December 13, 2024
  • 1 reply
  • 324 views

Hello. 

I am testing the bulk send function but coming into errors that prevent me progressing.

- Once I upload a CSV for the bulk send I get an error stating that the Recipient_2:Role names are incorrent in my CSV. However, they are correct per the Adobe online guidance. The Recipient_2:Role Types in my file are ACCEPTOR and CERTIFIED_RECIPIENT.
- I also have a Recipient_1:Role as an APPROVER - there seems to be no issue with this. 
- It worked previously, when I had the Recipient_2:Role as SIGNER, but I do not want anyone to actually sign this document, only to receive it (following approval from the APPROVER).

Any suggestions? Could it be linked to how I have set up my template i.e. it is not possible to send my template without a signer? I haven't added a signature field into the template. 

Thanks in advance!

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1 reply

mariahweyne
Inspiring
December 13, 2024

All documents sent out require at least 1 signature.