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Participant
October 7, 2026
Question

Can download a signed document but cannot save it. I keep getting error messages like "Couldn’t download – Download Error" or "The extension Microsoft Edge PDF Viewer says - Microsoft Edge was unable to save this PDF file. Please try again later"

  • October 7, 2026
  • 2 replies
  • 5 views

When I open or download the signed document in Adobe and try to save it, either using the “Disk” icon or the “Printer” icon, neither option allows be to save it.  When I use the Disk Icon I get the message - "The extension Microsoft Edge PDF Viewer says - Microsoft Edge was unable to save this PDF file. Please try again later".  When I try using the printer icon I get  -  "Couldn’t download – Download Error".  If I am ultimately able to save it, when I try to open it I still get an error message - “There was an error opening this document. Access denied”

    2 replies

    Participant
    October 7, 2026

    I tried all your suggestions(cleared cache and cookies, tried using CHOMRE and also tried to go incognito  and none of these worked. Still keep getting errors when downloading and/or saving

    Meenakshi Negi
    Community Manager
    Community Manager
    October 7, 2026

    Hi agile_wanderlustd1e6,


    Thank you for reaching out, and sorry for the trouble caused.

    Please try clearing the cache and cookies in your browser. You can also try using a different browser or Chrome's incognito mode to see if you encounter the same issue.

    Let us know how it goes!


    Thanks,

    Meenakshi