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Participant
Oct 7, 2026 3:14 PM UTC
Question

Can download a signed document but cannot save it. I keep getting error messages like "Couldn’t download – Download Error" or "The extension Microsoft Edge PDF Viewer says - Microsoft Edge was unable to save this PDF file. Please try again later"

When I open or download the signed document in Adobe and try to save it, either using the “Disk” icon or the “Printer” icon, neither option allows be to save it.  When I use the Disk Icon I get the message - "The extension Microsoft Edge PDF Viewer says - Microsoft Edge was unable to save this PDF file. Please try again later".  When I try using the printer icon I get  -  "Couldn’t download – Download Error".  If I am ultimately able to save it, when I try to open it I still get an error message - “There was an error opening this document. Access denied”

    3 replies

    Participant
    Oct 7, 2026 4:03 PM UTC

    I tried all your suggestions(cleared cache and cookies, tried using CHOMRE and also tried to go incognito  and none of these worked. Still keep getting errors when downloading and/or saving

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    Meenakshi Negi
    Community Manager
    Community Manager
    Oct 8, 2026 1:47 PM UTC

    Hi agile_wanderlustd1e6,


    Thank you for the information. Could you please share a short video demonstrating the steps taken and the error that appears? Also, please confirm whether this issue occurs with all PDFs or only some.


    Thanks,

    Meenakshi

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    Meenakshi Negi
    Community Manager
    Community Manager
    Oct 7, 2026 3:40 PM UTC

    Hi agile_wanderlustd1e6,


    Thank you for reaching out, and sorry for the trouble caused.

    Please try clearing the cache and cookies in your browser. You can also try using a different browser or Chrome's incognito mode to see if you encounter the same issue.

    Let us know how it goes!


    Thanks,

    Meenakshi

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