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Blissful_Daisy0D4C
Participant
June 2, 2025
Answered

Can’t access Adobe Sign – still linked to old organization (need help)

  • June 2, 2025
  • 1 reply
  • 327 views

Hi everyone,

I’m having trouble with my Adobe Acrobat Sign account (email: m****4@hotmail.de). It’s still linked to an old organization called “DEL Campus Visitatie”, which I have already left. The account associated with that organization is deactivated.

When I try to log in or use Sign, I keep getting the message:
“Accepteer de Adobe Acrobat Sign-uitnodiging die we u eerder via e-mail hebben gestuurd.”
(Accept the Adobe Sign invitation we previously sent you.)

But I can’t accept the invitation anymore, and I don’t want to be linked to that organization.

I also don’t have an active paid plan, so I can’t contact customer support directly.

Can someone from Adobe please help me remove this organization link or delete the pending invitation?

Thanks in advance!
Mark

Correct answer Meenakshi_Negi

Hi Blissful_Daisy0D4C,

 

Thank you for reaching out, and sorry about the trouble.

 

We checked your account using the email address you used on the community. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.

The email is still part of the organization account, so they inactivated it.

 

As you do not have a paid subscription, there is not much that can be done in this case. Try reaching out to someone from the IT team in your previous organization so they can remove the account and activate it.

 

 

Thanks,

Meenakshi

 

 

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 2, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
June 3, 2025

Hi Blissful_Daisy0D4C,

 

Thank you for reaching out, and sorry about the trouble.

 

We checked your account using the email address you used on the community. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.

The email is still part of the organization account, so they inactivated it.

 

As you do not have a paid subscription, there is not much that can be done in this case. Try reaching out to someone from the IT team in your previous organization so they can remove the account and activate it.

 

 

Thanks,

Meenakshi

 

 

 

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