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September 18, 2018
Question

Can't add Twitter to Profile

  • September 18, 2018
  • 1 reply
  • 556 views

I'm trying to add Twitter account to my Adobe Sign account so that I can get extra send outs per month. I sign into Twitter, authorize and it brings me back to Adobe Sign - signin and never completes... Tried Firefox, Chrome Edge and IE11 on 3 computers.

Sorry, we were not able to process your request.

Please try again later.

If this error persists, please contact support.

Error Code: 180918103739826.app-a6

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1 reply

Meenakshi_Negi
Legend
September 19, 2018

Hi Jameso,

I have checked your account with the email address that you are using to log-in to the forums.

You have Adobe Sign Individual account under that email ID.

The options to get the free send out per month is only available for the free users.

However, you should be able to link the Twitter account.

As you get the error message, I would suggest you to co tact support to get this checked.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that helps.

Let us know if you experience any issue.

Regards.

Meenakshi

September 19, 2018

Hi, how do I sign up for a free account?

Also, the steps for support are in an infinite loop, it logs in, I click the ? asks me to log in again.

Thank you,

Meenakshi_Negi
Legend
September 27, 2018

Hi Jameso,

I see that you have canceled your Adobe Sign subscription.

Your account is now converted into a free account.

You can still use your Adobe Sign account.

However, you will get the limited feature available on your free Adobe Sign account.

Regards,

Meenakshi