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Candy33749315cs9v
Participant
November 20, 2023
Question

Can't send a doc - I get an error that says I am not authorized and contact administrator

  • November 20, 2023
  • 2 replies
  • 1623 views

On Friday and today, I logged into my account to send a document, and I got an error that said, "You are not authorized to send documents for signature. Please contact your account administrator." But I am the only one that uses this account and am the admin. I have never had this error before, but it's prevented me from sending out docs to 2 people so far. Why is this happening and how do I fix it?

    This topic has been closed for replies.

    2 replies

    mariahweyne
    mariahweyne
    Inspiring
    November 29, 2023

    Make sure you sign in with the correct profile.  

    1. Go to https://account.adobe.com/
    2. Enter your Adobe credentials.
    3. Select the "Company or School Account" profile
    4. Clic on the round pic on the right hand and choose View Account.
    5. If you see the product assigned to you, you have chosen the correct profile.
    6. If not, sign out and choose "Personal Profile" and repeat #4.

    C
    Candy33749315cs9vAuthor
    Participant
    November 29, 2023

    I only have 1 account. When I log in, I can click the manage tab and see what was sent. But when I go to send, I get the error.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    December 5, 2023

    Hi candy@abandp.com,

     

    Thank you for reaching out.

     

    We have checked that you are using the free account. Please let us know if you are using a different email address for Acrobat Sign from the one used to sign in here in the community.

    Share the screen recording of the workflow that results in the error message. 

     

    Thanks,

    Meenakshi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 21, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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