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A
Abdurrahman5C04
Participant
July 14, 2021
Question

Can't send document for signing through API response is coming 201.

  • July 14, 2021
  • 2 replies
  • 513 views

We were unable to create your agreement [DEMO USE ONLY] Hello.pdf because we had a problem processing your document Hello.pdf.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

 

 

To ensure that you continue receiving our emails, please add adobesign@adobesign.com to your address book or safe list.

This topic has been closed for replies.

2 replies

S
Shashi2738194205gw
Participant
December 2, 2022

Did you find any solution 

D
default23034781pflx2d
Participant
January 31, 2023

Same issue here. Can't seem to get an answer. 

O
Adobe Employee
One each Scott
Adobe Employee
July 14, 2021

Greetings!

The error suggests there is something amiss with your PDF..

Not all PDF printers generate PDFs the same, and that can produce any number of issues that can cause a problem with processing.

The best option for this type of error is to use an Adobe Print driver to "Print" the document again.

Using an Adobe print driver will ensure that the elements Adobe Sign is expecting are present and understandable during upload.

 

Once the document is reprinted, if you continue to have the same issue, open a support case and include the steps you are taking to format your agreement as well as the documents you are uploading.

 

-Scott

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