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EP Films LLC
EP Films LLC
Participant
Feb 6, 2017 4:45 PM UTC
Question

Can't send documents after changing my sign in email

hi I can't send any documents after I changed my sign in email this is the message im getting

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

I contact chat support and they could not help me and just dodge the ball sending my request to a supervisor so is there anyone here that can help me?

thanks

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4 replies

dmennessier
Participant
Feb 14, 2017 7:51 PM UTC

Hi everyone,

i encountered the same problem as Rafael.

Is there anyone who could help me ?

thanks

Annick

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AadeshSingh
AadeshSingh
Participating Frequently
Feb 12, 2017 5:02 AM UTC

Hi rafaelsermeno,​

Could you please share the requested details in the private message so that we can help you to get this fixed.

Regards,
Aadesh

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dmennessier
Participant
Feb 14, 2017 7:55 PM UTC

Hi

I had the same problem as Rafael.

Do you know how fix it ?

thanks

annick

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AadeshSingh
AadeshSingh
Participating Frequently
Feb 15, 2017 9:01 PM UTC

Hi pascale72917876​,

Please share the requested details in the private message so that we can help you to get this fixed.

Regards,
Aadesh

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