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Melanie29465149208w
Participant
April 18, 2023
Question

Can't sign onto Acrobat Sign

  • April 18, 2023
  • 1 reply
  • 366 views

After clearing up the history cache on Google Chrome, the system will not let me log in. All the other users under my license have used the same link to access successfully but not me. This is the error message I continue to receive since April 6:

 

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
April 30, 2023

Hi Melanie29465149208w,

 

Thank you for reaching out.

 

Please try snging in using the following link on an alternate browser or the new incognito window.: https://secure.echosign.com/public/login 

Ensure that your connection is not intermittent. Try clearing cache and cookies for the browser.

Let us know how it goes.

 

Thanks,

Meenaskshi

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