Skip to main content
HelpingHerbalist
Participant
August 5, 2026
Question

Can't validate webhook

  • August 5, 2026
  • 1 reply
  • 7 views

Hi,

 

We're trying to implement an endpoint to receive Adobe Sign webhooks in a PHP/Symfony application but can't seem to pass the verification process. The registration form always returns "The URL provided is not a valid webhook URL."

 

Our code looks like this

    public function __invoke(Request $request): Response
{
// fetch the header
$adobeClientIdHeader = $request->headers->get('X-AdobeSign-ClientId');

// Compare it with what we expect to receive
// Which is `UB7E5BXCXY` in integration environment
if ($adobeClientIdHeader !== $this->adobeSignClientId) {
return new JsonResponse(null, Response::HTTP_FORBIDDEN);
}

// Return the client id if the method is GET
if ('GET' === $request->getMethod()) {
return new JsonResponse(['xAdobeSignClientId' => $this->adobeSignClientId]);
}

if ('POST' === $request->getMethod()) {
// Handle the webhook...
return new JsonResponse(['xAdobeSignClientId' => $this->adobeSignClientId], 201);
}

// Return a 405 for any other method
throw new MethodNotAllowedHttpException(['POST', 'GET']);
}

 

We thought it was a problem on our side and tried debugging to the point of just returning the expected integration client id without any other logic, to no avail.

 

We were even more puzzled to find that configuring a webhook pointing towards a temporary endpoint at https://webhooktest.net would actually work.
We took the request headers Adobe used, which you’ll find below, and fired a cURL request with them toward our own endpoint which answered successfully.

{
accept: application/json,application/json
accept-encoding: gzip, br
cdn-loop: cloudflare; loops=1
cf-connecting-ip: 20.50.247.210
cf-ipcountry: NL
cf-ray: a2554785caaa4b78-AMS
cf-visitor: {"scheme":"https"}
cf-warp-tag-id: a38eb84e-a9a6-4bb7-947c-134ba9de7875
traceparent: 00-f0770e8673e596cce6c78967c9d1b0c6-ec8dc3c7d3295791-00
tracestate: 1322840@nr=0-0-4101566-1656137218-b7add278be706d8f-f8bdbcb9858085b5-0-0.992927-1785759657310
uber-trace-id: e4a0d0dcfe27ab1e7db6c630e0199c96:4ef6d5255e16ee49:0:1
user-agent: AdobeSign
x-adobesign-clientid: UB7E5BXCXY
x-forwarded-for: 20.50.247.210, 172.17.0.1, 10.0.1.13
x-forwarded-host: webhooktest.net
}

 


Taking a look at our logs, we found out that Adobe Sign never even calls our application. We can see our own calls with cURL but nothing comes up from Adobe.

 

Are we missing something ?

    1 reply

    Meenakshi0101
    Community Manager
    Community Manager
    August 5, 2026

    Hi HelpingHerbalist,


    Thank you for reaching out, and sorry for the trouble caused.



    We attempted to check your account using the email address linked to your community profile, but we couldn't locate any active account associated with it.

    Please refer to the information in the following help document regarding Acrobat Sign Webhook integration: Acrobat Sign Webhook overview

    If you have an Adobe Sign Enterprise plan and any integration-related questions, our experts are best positioned to assist you. I recommend contacting our Adobe Sign Enterprise support team for accurate information. You can reach them by following the steps provided in this help document: https://adobe.ly/4hfUurq.


    Please let us know if you need any further assistance or have any questions.


    Thanks,

    Meenakshi