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J
Jimmy32789873uqsl
Participant
October 8, 2023
Question

Cancellation

  • October 8, 2023
  • 1 reply
  • 317 views

Please cancel my plan. Adobe is making it impossible to cancel my subscription. There is no cancel button under manage plan. The chat agent ignores and leaves the chat every time I bring up cancellation, and I can’t reach an agent over the phone. There are multiple complaints from users regarding this issue. I am planning on reporting this company to the BBB and if they can’t cancel my plan I will take legal action. 
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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 31, 2023

    Hi Jimmy32789873uqsl,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    If the cancel option is not displayed, the subscription might already be canceled. However, we will get this checked and update you.

     

    Thanks,

    Meenakshi

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