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Laura33036867hyrj
Participant
October 19, 2023
Question

Cancelled Document but still showing in "waiting for you"

  • October 19, 2023
  • 1 reply
  • 569 views

I sent a document for signature but realized an error I made, and went in to cancel it. I cancelled the document, it shows cancelled on my end in my account, but still shows in the "waiting for you" area of the users that I sent it to for signature. There is nothing I can do on my end as it's been cancelled, but didn't cancel for them. They are unable to sign it or cancel it on their end - when they click on it it says "Agreement ID is invalid". Help us get rid of it for them! 

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 31, 2023

    Hi Laura33036867hyrj,

     

    Thank you for reaching out. 

     

    As the document is canceled, check with the user if the document can be opened on his/ her end.

    It would be helpful if you could share the screenshots about what happens.

     

    Thanks,

    Meenakshi

    G
    Gleeful_hands4405
    Participant
    March 21, 2025

    Hello - Have this same problem. Someone cancelled an agreement but it still showing my "waiting for you folder" but when I click on it I get a message that it invalid. There is nothing I can do to get rid of it.

     

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 31, 2025

    Hi Gleeful_hands4405,

     

    Thank you for reaching out.

     

    Please confirm if the document was canceled. Did you get any email that the document was canceled, or did you check with the sender?

    In the meantime, try to clear the cache and cookies for the browser. Try opening an account on an alternate browser or the new incognito window. Check if that makes any difference. 

     

    Thanks,

    Meenakshi

     

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