Cannot add an email address to account

I am trying to add a new user and I receive the message below.

Can someone tell me why I am getting this message and how do I fix it?

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Participating Frequently

Please forward details requested in the private message to our technical support team so that they can help you to get the user added.

Regards,

Aadesh

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Participant

Hi,

I'm facing the same issue, here is the screen shot

Please help

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