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A
Angel BC
Participant
August 3, 2022
Question

Cannot add to CC in Firefox or Chrome, only Edge

  • August 3, 2022
  • 2 replies
  • 354 views

When trying to add someone on CC in Firefox and Chrome, the link simply disappears. It only seems to work on Microsoft Edge.

 

I'm able to replicate this across multiple computers and multiple accounts.

 

See below screenshots...

 

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
August 8, 2022

Hi Angel!

 

Thank you for reaching out, and sorry for the trouble caused.

 

Please let us know if the issue started recently.

We did check, and it shows the option on both the browsers for us.

 

Could you please let us know more about the issue?

Did you use any troubleshooting steps? Try clearing cache and cookies for the browser.

Check if you get the option on the new incognito window on Chrome.

 

Let us know how it goes.

 

Thanks,

Meenakshi

C
coetd
Participant
August 23, 2022

I had been having the same problem for several months and nothing I tried worked.  Then realized I had to pause Ghostery in order to get the Cc to work. 

Meenakshi_Negi
Meenakshi_Negi
Legend
August 24, 2022

Hey Coetd,

 

Thank you for sharing what worked for you here in the community.

It might help other who has the same issue.

 

Thanks,

Meenakshi

A
Angel BCAuthor
Participant
August 4, 2022

Can anyone from Adobe offer any support?

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