Participant

Answered

Cannot Delete Document

Forum|Forum|8 years ago
February 3, 2018
5 replies
962 views

I am getting the following error on an agreement I used to test the service when I first started:

"

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

Error message: This agreement has form fields that are not supported"

The option to delete the document is grayed out (as are the other options), so I cannot get rid of it. Has anybody else found a fix for this issue?

This topic has been closed for replies.

Correct answer Meenakshi_Negi

Thank you for the information shared.

It seems to be an issue with the document that needs to be checked.

In this case, you need to contact support. Please refer the steps mentioned below to get in contact with the team:

Login your adobe sign account directly via https://secure.echosign.com/public/login
Once logged in, check the upper right corner of the page and click the question mark icon.
It will redirect you to the page where you will get an option to create a support ticket or chat.

Let us know if you need any help.

Regards,

Meenakshi

SunPestMgmtAuthor

Participant

Apparently, it is not possible to put more than one image in a post, so I had to make multiple posts. Also worth noting is that the blue "customer support" link does not work properly; it does not go to a support page, but instead a frustratingly useless page: Adobe Sign, e-sign documents, formerly EchoSign | Adobe Document Cloud

Meenakshi_NegiCorrect answer

Legend

Thank you for the information shared.

It seems to be an issue with the document that needs to be checked.

In this case, you need to contact support. Please refer the steps mentioned below to get in contact with the team:

Login your adobe sign account directly via https://secure.echosign.com/public/login
Once logged in, check the upper right corner of the page and click the question mark icon.
It will redirect you to the page where you will get an option to create a support ticket or chat.

Let us know if you need any help.

Regards,

Meenakshi

SunPestMgmtAuthor

Participant

SunPestMgmtAuthor

Participant

[ Screenshot deleted by the moderator as it contains personal details ]

SunPestMgmtAuthor

Participant

[ Screenshot deleted by the moderator as it contains personal details ]

Meenakshi_Negi

Legend

Hi Sunpestmgmt,

Could you please let us know when exactly you get this error message?

Do you get this error while uploading a particular document?

Please share the screenshot of the options that are greyed out.

To add the screenshot here, please use the insert icon provided in the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

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