Cannot login to Adobe Sign - no recent changes, but issues now
Hi,
I have been using Adboe Sign for several years, no issues. Using the same login credentials that I have used in the past, I perform and receive the following:
1. Input email address at Adobe Sign login screen.
2. Select 'Continue'.
3. Select 'Personal Account'.
4. Input password. Select 'Continue'.
5. From this step, my experience changes - typically, I am now logged in, no issues. Now, I cannot proceed, and the only message to appear on the screen is: 'The Acrboat Sign account for xxxyyy.com is associated with a different profile. Click here (hyperlink) to sign in again and choose the Company or School Account profile."
I cannot get any further, but when I select 'company profile' it does appear to re-direct me to an SSO page for my company. I was not aware of my company creating an account on my behalf if this is the root cause. Any thoughts on what I can to login to my personal Adobe Sign account?