Cannot replace the recipient email

Question

Hi, I have already sent out the contract and got it signed by two recipients. For third one I've put in the wrong email. Now I cannot change it - I am following the guidelines: https://helpx.adobe.com/sign/using/replace-signer.html, but the change is declined (in the att. screenshot). It says:The account administrator does not allow assignment to this person.

But I am the account administrator.

Can you help?

Katie21825655eb6i · Answer

It could be related to Limited Document Visibility https://helpx.adobe.com/in/sign/using/limited-document-visibility.html

Can I replace a recipient?
Replacing a recipient works the same as normal with one exception:

The Sender of the agreement may not replace themselves when they are a listed recipient with a non-signing role, and Signers and CCs in my account will see all files is disabled

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded