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jamesm75156752
jamesm75156752
Participant
Jul 11, 2019 1:28 AM UTC
Question

Cannot send document for signature after changing the email address.

Hi,

Do you think it would be possible to share the instructions for removing my old email address from Adobe Sign as well since I am having the same problem?

Thanks

Jim

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    3 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Jul 11, 2019 10:20 PM UTC

    Hi Jim,

    As you have recently changed the email address, that is the reason you are experiencing the same behavior.

    I did check your account with the email address you used to sign in into the forums.

    Please check your inbox as I have sent some details ina private message.

    Let us know if you need any help.

    Regards,

    Meenakshi

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    jakep52000813
    Participant
    Jul 22, 2019 7:24 PM UTC

    I am having the same issue.  Can you share the solution publicly?

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Jul 23, 2019 2:12 AM UTC

    Duplicate post.

    Please refer the following forum thread for further discussion Access denied Pro DC using Adobe sign

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