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morrisonaj
morrisonaj
Inspiring
July 16, 2018
Answered

Cannot send document for signature; Possible Adobe ID Change

  • July 16, 2018
  • 1 reply
  • 704 views

I'm locked out of the ability to route important documents for signature with the error message given in the title. Has anybody experienced this issue? How can it be corrected? I'm on a full, paid Adobe Creative Cloud subscription and all the support links seem to all end up here in the forums.

Thank you!

This topic has been closed for replies.
Correct answer morrisonaj

I finally found a way to contact a real person at Adobe and after a couple of levels of escalation they were able to solve my problem. Apparently email address changes associated with an Adobe ID do not always propagate correctly to Adobe Sign (Echosign) properly.

1 reply

morrisonaj
morrisonajAuthorCorrect answer
Inspiring
July 18, 2018

I finally found a way to contact a real person at Adobe and after a couple of levels of escalation they were able to solve my problem. Apparently email address changes associated with an Adobe ID do not always propagate correctly to Adobe Sign (Echosign) properly.

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