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Cannot send documents for signature after changing Adobe ID

After changing my Adobe ID email address, I receive an error any time I attempt to send a document for signature. It says:

"Could Not Send. An error has occurred. Please try again"

It appears I am having an account issue. Can someone from Adobe please contact me to get this sorted out? Thank you!

Correct answer Meenakshi_Negi

Hi Spiderstave,

Sorry for the delay in response.

As you have mentioned above, you get the error message when sending documents for signature since you have changed the Adobe ID email address.

It generally happens, when you already have an Adobe Sign account registered with the email address that you have used as a new Adobe ID.

I have checked your account. It is active and working fine.

It seems the issue has been resolved.

Let us know if you need any help.

Regards,

Meenakshi

Legend

Hi Spiderstave,

Sorry for the delay in response.

As you have mentioned above, you get the error message when sending documents for signature since you have changed the Adobe ID email address.

It generally happens, when you already have an Adobe Sign account registered with the email address that you have used as a new Adobe ID.

I have checked your account. It is active and working fine.

It seems the issue has been resolved.

Let us know if you need any help.

Regards,

Meenakshi

Participant

Greetings,

I am having the same issue. Can you please fix it for me?

Legend

Hi Rodneya,

Sorry for the delay in response.

I see that you have Adobe Sign individual account.

It is active and seems to be working fine.

Please let us know if you are still experiencing an issue.

Regards,

Meenakshi

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