Cannot "send for signature" from PDF doc window. I have to open echo sign and drag and drop form. I was able to send for sign during trial period though. Any ideas?

I had no trouble sending a doc out for signature when I was using the trial version, but when we purchased the annual membership, I suddenly couldn't send from the PDF doc screen.  I had to save it to my desktop and drag and drop it.  It is very inconvenient and a waste of time.  Any help would be appreciated.