Cannot send template to be filled

Question

I'm frustrated to tears. My company is switching over to Adobe. I've gone thru and added all of our forms, made them into templates, populated all the right fields to where they need to go, made sure every fiels has the ssme person that needs to fill oit thr right fields. I've luckily sent tests to myself of the forms that need to be filled out (such as an application) before sending to employees. Any time I try sending it, the form only sends for signatures. All the fields I've painstakingly populated are gone. Why isn't the template fillable when I send it?! I've scoured the Adobe help section and can't figure it out. PLEASE HELP ME!!!!

Meenakshi_Negi · Answer

Hi Ashley_Graham9718,

Thank you for reaching out, and sorry about the delay in response.

If you upload the form created in another application in Acrobat Sign to create the template, ensure you select the option to place the fields once the document is uploaded. You may refer to the information in the following help document: https://adobe.ly/3ELoytJ.

If that does not help, add the form fields in the Acrobat Sign. Take help from the following help document: https://adobe.ly/4b1bMDz. You can also create a form in Acrobat or use text tags before uploading it to Acrobat Sign.

Let us know if you are referring to something else or need help.

Thanks,

Meenakshi

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